Delivery Confirmation Photo Documentation

The Problem

Logistics and last-mile delivery teams need photographic proof of delivery for dispute resolution, customer service inquiries, and insurance purposes. Drivers take photos on their phones but uploading them to the correct order record in Smartsheet is a multi-step process that gets skipped under time pressure — especially when making 30+ deliveries per day.

The Solution

Camera Form lets drivers enter the Order Number or Delivery ID, photograph the delivered items at the doorstep, and submit. The proof-of-delivery photo attaches to the order row in Smartsheet immediately, creating an auditable delivery record.

Key Benefits

• Proof-of-delivery photos linked to the correct order record within seconds of capture.
• Dispute resolution is faster and more conclusive with timestamped photographic evidence.
• Driver compliance improved — the 2-tap process takes under 30 seconds per delivery, making photo documentation feasible at scale.
• No manual photo uploading, renaming, or row-matching needed by dispatch or back-office teams.