This Privacy Notice for SmartSyncAPP ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services").

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by visiting https://smartsyncapp.com/contact, or by contacting us.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services.

Names
Email addresses
Passwords (hashed)

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

financial data

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts.
To deliver and facilitate delivery of services to the user.
To respond to user inquiries/offer support to users.
To send administrative information to you.
To fulfill and manage your orders.
To request feedback.
To protect our Services.
To identify usage trends.
To save or protect an individual's vital interest.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

If you are located in the EU or UK, this section applies to you. We may rely on the following legal bases to process your personal information: Consent, Performance of a Contract, Legitimate Interests, Legal Obligations, and Vital Interests.

If you are located in Canada, this section applies to you. We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent).

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. The categories of third parties include:

Cloud Computing Services
Data Analytics Services
Data Storage Service Providers
Payment Processors (Stripe)
Performance Monitoring Tools
Website Hosting Service Providers

We also may need to share your personal information during Business Transfers (merger, sale, etc.).

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process.

Encryption & Data Protection

All data encrypted in transit using TLS 1.3 (Grade A rated by SSL Labs)
OAuth 2.0 secure authentication (we never store your Smartsheet password)
Encrypted storage of access tokens at rest
HTTPS-only connections across all services

Independent Verification

Our security practices are independently verified by third-party security vendors:

✅ Google Safe Browsing: Clean status
✅ VirusTotal: 99% clean rate (93/94 vendors)
✅ SSL Labs: Grade A encryption rating
✅ Blacklist verification: Not listed on any database (61 databases checked)

Infrastructure Security

Enterprise-grade cloud infrastructure
24/7 automated security monitoring
Regular security assessments and updates
DDoS protection and firewall configurations

Compliance

GDPR-compliant data protection measures
CCPA-compliant privacy practices

For detailed security information, visit our Security Center.

Important Notice: Despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We encourage users to take appropriate measures to protect their credentials.

7. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your location (EEA, UK, Canada, US States), you have rights to access, correct, or delete your personal information. You can review and update your account information at any time by logging into your account settings.

To request account deletion or data export, please contact us at support@smartsyncapp.com.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

8. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Oregon, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, you are granted specific rights regarding access to and use of your personal information.

These rights may include the right to know whether we process your data, access your data, correct inaccuracies, request deletion, obtain a copy of your data, and opt-out of certain processing activities.

9. CONTACT US

If you have questions or comments about this notice, you may email us at support@smartsyncapp.com.

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